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  • 23 Jun 2018
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Privacy and Cookies

Privacy and Cookies

User privacy is very important to We value your trust and we commit to protect and safeguard the personal information you provide to us. Here we describe how we use your personal information and how we use the cookies on the platform. We also inform you how to contact us if you have questions about your personal information. runs an advertising and hosting platform, also present in online platforms of partners and in social networks. The information here applies to all of these platforms. may occasionally change its Privacy Policy and Cookies to comply with legal requirements and user requirements, so please visit this page regularly to keep up with updates. The use of the platform implies their acceptance.


What kind of personal data does use?

When you make a reservation, you will be asked for your name and email address. You may also be asked for your  telephone number, payment information, the name of the escorts that travel with you and your preferences during your stay.

When you visit our platform, even if you do not make a reservation, we may save some information, such as your IP address, the browser you use and information about your computer’s operating system, application version, language settings and Pages you have been shown. If you’re using a mobile device, we may also store information that identifies your device and specific settings, as well as details of its length and latitude. When you make a reservation, the system records the means used and the platforms you visited to make your reservation.

When you use certain social networking services, we may also receive some information.

Why does store, use and share your personal information?

Reservations: First and foremost, we use your personal data to complete and manage your online reservation and to transmit the data of your reservation to the holder of the accommodation you have reserved.

Customer Comments: We use your contact information to invite you, by email, to write a review after your stay. Your review may help other users choose the accommodation best suited to their needs.

Advertising Activities: We also use your information for advertising activities. For example:

– When you make a reservation through the platform, we may use your contact information to send you news related to travel and services. If you wish, we will also send you regular e-mail newsletters. You can cancel your subscription or choose not to receive communications and advertising at any time – use the “Unsubscribe” link available in all newsletters.

– Based on the information you share with us, personalized offers can be sent to you on the platform, on mobile applications or on third-party platforms, including social media pages. These offers may be available for booking directly on the platform or they may be third party offers or products that we believe are interesting to you.

Other means of communication: In other situations it is possible for the contact to be made by email, postal mail, telephone, SMS, or other multiplatform instant messaging such as WhatsApp, Messenger, Viber, Skype depending on the contact information you share With us. There are some determining factors:

“You made a request, and we must conclude it.”

– You have not finalized your online reservation – we may send you an email with a reminder to confirm your reservation. We believe this type of additional service is useful and allows you to continue your reservation without having to search for accommodation again or fill in all reservation data from the beginning.

– When you use our services, we can send you a questionnaire or ask you to write a comment about your experience with

– We can also send you other material related to your booking, such as contact information of when you need assistance, or just useful information to help you plan your trip and make the most of your stay. In addition, we may send you material on your next reservations or a summary of your previous reservations through

Identifying and Preventing Fraud: We may use your personal information to identify and prevent fraud or other illegal or unwanted activity.

Improve the platform: We use your personal data for analytical purposes to improve and optimize the user experience and improve the functionality and quality of the information provided.

How does share your data with third parties?

In certain circumstances, we may share your personal information with third parties.

The accommodation you booked: To complete your reservation, we need to communicate relevant booking details to the owner of the accommodation you have booked. This may include your name, your contact details, your payment details, and any preferences specified in the booking. This information may also be used by or the accommodation holder to make personalized offers related to your reservation. If you have questions about your reservation, we can contact the owner of the accommodation on your behalf to have your request handled.

External Service Providers: We may use service providers (such as data processors) to process your personal data strictly on our behalf. The purpose of this processing will, for example, be to facilitate the payment of reservations, to send advertising material or to provide analytical support services. These processors comply with the confidentiality clauses and are not allowed  to use your personal data for their own benefit or for any other purpose.

Competent authorities: We share your personal information with government and research authorities if required to do so by law or if it is strictly necessary for the prevention, detection or prosecution of criminal acts.

How does use customer feedback and other information related to the destinations you share with us?

After your stay in any accommodation you have booked through our platform, you will receive an invitation to write a review. This invitation may request information about accommodation, areas surrounding or you may choose to submit it as anonymous. By completing a customer review, you will agree that it can be shown (as detailed in our Terms and Conditions) for example, relevant information about hosting on our platforms, our mobile applications, our accounts on social networks and social applications , or on the accommodation platform, or on the platform of our business partners – all for the purpose of informing other travelers about the quality and services of the accommodation they were staying in.

We will add your opinion to the opinions of other users.. We may use the information in our lists or other information about destinations anonymously so that, in the end, we help other users find the ideal destination.


What security procedure uses to safeguard your personal data?

We have adopted procedures to prevent unauthorized access and misuse of personal data and can not be held liable for any anomaly or error that may occur in our database or for the violation of this data caused by third parties.


The services offered by are not intended for persons under the age of 18. The use of any of our services is only allowed with the consent of a parent or guardian. If we receive information from a person under the age of 18, we reserve the right to delete the reservation.


How can you control the personal data you give to

You always have the right to verify your personal data stored by us. You can request a summary of your personal information by e-mail: [email protected] Please write “Request personal information” in the subject of your email and include a copy of your identification document so that individuals without authorization do not have access to your personal data.

If your personal data stored by us is incorrect, we will update it if you wish. If you no longer wish to use services, you may ask us to block your personal data from being used again. You can also unsubscribe from newsletters at any time. Requests for the updating, blocking or removal of personal data may be made by e-mail to: [email protected] In addition, it may be necessary for us to retain certain information for legal or administrative purposes, such as stored records, to process complaints or to detect fraudulent activities.

Who is responsible for processing the personal data of the platform and applications of controls the processing of personal data and applications on our  platform. Data processing and application services are provided by Sandra Rodrigues, Administrator of the platform. Sandra Rodrigues, uses the trademark “” as the commercial name of her professional activity, being the address of her platform, “”.


What is a cookie?

A cookie is a small amount of data that a platform writes to your computer or mobile device. These Terms of Privacy and Cookies apply to cookies and similar technologies (hereinafter called “cookies”).

Why are cookies required?

Web pages have no memory. If you are navigating between multiple pages within the same platform, you will not be recognized as the same person on the pages. Cookies allow you to be recognized as the same user on the pages of a platform. Cookies also allow your choices to be remembered – choices like the language of your choice, your search criteria, and the currency you use.

Do all cookies have the same function?

No, there are different types of cookies and several ways to use them. Cookies can be classified according to their function, their duration and according to who positions them on a platform.

How are cookies used?

Our platform uses the following types of cookies:

Technical Cookies: Our goal is to offer a modern and user-friendly platform that automatically adapts to the wishes and needs of the users. In order to achieve our goal, we use technical cookies to show you our platform correctly when making reservations.

Functional Cookies: We also use functional cookies to remind you of your preferences and to use our platform efficiently and effectively, such as by memorizing your currency and language preference, your searches for the previous accommodations. These functional cookies are not strictly necessary for the operation of our platform but improve its functionality.

Analytical Cookies: We use these cookies to gain insight into how our visitors use the platform, to know what works well and what works poorly, to optimize and improve the platform and to ensure that it remains interesting and relevant. The data we process includes the pages you visited, which pages you entered and exited the platform, date and time information, and details such as the number of clicks you made on a particular page, and activities as you go through the page with the sidebar, the search terms you used, and the text you entered while using our platform. We also use analytic cookies as part of our advertising campaigns and to find out how our users interact with our platform after viewing an online advertising that may include advertising third-party platforms. We will not know who you are, as we will only get anonymous data. Our business partners may also use analytic cookies to find out how users make use of the integrated hosting offerings on their platforms.

Commercial Cookies: We use third-party cookies, as well as ours, to display custom advertising on our platform and on others. This process is called retargeting and is based on your browser’s activity, such as the destinations you searched for, the accommodations you viewed, and the prices you were shown. Commercial cookies may be used by selected third parties so that they can display their products and services through our platform. cookies remain active for how long?

The cookies we use have different expiration dates. The maximum duration per definition is 5 years since your last visit to the platform. You may delete all cookies from your browser at any time.

How can I recognize cookies?

You can find our cookies in your browser settings. uses third-party analytic and commercial cookies?

Yes, uses the services of reputable and trustworthy online advertising companies. may also use third party providers for analytical purposes. To enable these services, these companies need cookies.

The providers we use are committed to developing customer care and establishing responsible business practices and standards for data management.

Who has access to cookie data?

Only has access to your cookies. The cookies inserted by third parties can only be accessed by them.

How can you manage your cookie preferences?

Using your browser settings, such as Internet Explorer, Edge, Safari, Firefox or Chrome, you can set which cookies to accept, as well as the ones you reject. The location of these settings depends on which browser you use. Use the “Help” function of your browser to find the settings you want.

If you choose not to accept certain cookies, you may not be able to use certain features of our platform. We do not support the “Do No Track” browser configuration. Choosing not to participate in an online advertising network does not mean that you will not receive more or will not be subject to advertising and trade reviews, it means that the network you have decided to reject will no longer offer advertising made according to your online preferences, Line navigation patterns. uses web beacons?

In addition to using cookies, sometimes uses web beacons. A web beacon is a small graphic image of just one pixel that is sent to your computer either as part of a request for a web page or as an HTML email message. Whether directly or through service providers, we use these pixels as part of our online advertising either on our platform or on third-party platforms for the purpose of knowing if a user who is receiving online advertising also ends up Make a reservation, control conversion with partner platforms, and analyze user traffic patterns and optimize travel related services.

Last updated: January 2017

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